Refund and Return Policy

Thank you for choosing IStyle Professional, where we pamper your hair and beauty needs with stylish and affordable Hair and Body Accessories! We pride ourselves on our commitment to craftsmanship and providing high-quality products. However, if for any reason you're not satisfied with your purchase, we offer a straightforward refund and return policy to give you peace of mind.

If you have any questions about our refund and return policy, please contact us by email at info@istyleprofessional.ca or phone +1 905-455-5051.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

1. Contact Us: Before returning any items, please contact our return team at info@istyleprofessional.ca to initiate the return process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories if applicable.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.
5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used products
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@istyleprofessional.ca with details and photos of the issue. We will work to resolve the problem promptly.

Contact Information

• E-Mail: info@istyleprofessional.ca
• Phone: +1 905-455-5051